Please read these booking conditions carefully, they are an important part of your contract with us.
These conditions of booking and information on the web site, set out the terms of your contract with Climb Torridon. They shall be governed by and construed in accordance with Scots law, being subject to the jurisdiction of the Scottish courts.
A deposit will be taken at the time of booking to reserve your booked date. The balance of the price must be paid 4 weeks before the date your booking is due to commence. This date will be detailed on your “Joining Instructions”.
If you book within the balance due period you must pay the full price at the time of booking. If the balance is not paid in time we reserve the right to cancel your booking, retain your deposit and apply cancellation charges as set out in paragraph 2.
Should you, or any member of your party, be forced to cancel your holiday booking you must do so in writing and this letter must be signed by the person who made the booking. Alternatively, you may advise by email. A cancellation will take effect from the date that written notice is received by Climb Torridon. All such cancellations will be subject to the following fees:
Cancellation received more than 6 weeks (42 days) prior to commencement – Full refund minus a £100 administration fee
Cancellation received more than 4 weeks (28 days) prior to commencement – 50% of total price refunded.
Cancellation receives less than 4 weeks (28 days) prior to commencement – No refund
Cancellation insurance cover is highly recommended to all clients.
Climb Torridon will endeavour to run all bookings as planned. However for operational reasons we may have to cancel/amend your booking.
In the event of cancellation of any booking by Climb Torridon clients will be offered:
We accept no liability for the consequences of strikes, riots, acts of war or terrorism, disease outbreaks, government intervention, natural disasters, or adverse weather conditions.
We are often able to fulfill a booking as planned in spite of difficult or adverse weather conditions. However, in the event that we are unable to safely proceed with the planned activity an alternative will be offered for the same date. If the client(s) and the guide(s) have flexibility within their commitments it may be possible to rearrange to an alternative date within the same week if preferred. If the guide is unable to offer this flexibility (due to other commitments) then no refund can be offered.
Alternatively, clients may prefer to book additional day(s) of guiding to provide greater flexibility in difficult weather. E.g. Those wishing to climb An Teallach may prefer to book two days of guiding. The day with the best forecast would be used for An Teallach and the additional day(s) could be used for activities suitable to the weather.
If, after your booking has been confirmed, you wish to transfer to a different service or booking date, we will make every effort to satisfy your requirements. This is provided that written notification is received no later than 6 weeks before the date the booking was due to commence. These alterations may also incur an additional fee of up to £50. Do be aware it may not always be possible to make the changes you desire and in which case the original booking will remain unless you cancel it and cancellation charges will then apply as detailed in paragraph 2.
Alterations made after the balance due date will be regarded as a cancellation by the client. Therefore the original booking will be cancelled and the cancellation charges set out in paragraph 2 will apply.
If, after your booking has been confirmed, you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another suitable person, you can do so. You, as transferer of the service, and the transferee shall be jointly liable to us for the payment of the balance due. In all cases, you will be required to pay an administration fee of £20 per person.
When engaging the services of Climb Torridon you are hiring a guide or instructor for their expertise and not for the guaranteed successful outcome with respect to a specific objective, (e.g. route or summit). The guide or instructor will do their very best to ensure success with respect to those specific objectives, however, this cannot be guaranteed as safety is always the overriding priority. If it is clear from the outset that the advertised or primary objective is not feasible on the grounds of safety, then an alternative objective will be offered for the same date(s).
Climb Torridon reserves the unconditional right to refuse a booking or to debar a person from a course in the event of conduct which in our reasonable opinion is likely to cause distress, damage or annoyance to clients, staff, property or to any third party. This includes any client who fails to advise us of a medical condition or of a disability which prevents their full participation in a course. If we are not informed we cannot be held responsible for any inconvenience or costs incurred by you and this may include our refusal to complete your course arrangements. Cancellation charges of 100% would apply in these circumstances.
Climb Torridon cannot accept responsibility for any loss or damage resulting from war or terrorist activities, weather conditions, fire, flood, drought, airport closures, rescheduling of means of transport, or any other eventuality which may delay or extend your activity.
In the unlikely event that you have a problem with Climb Torridon you must notify our management or guide immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint there and then, you should write to our office. This must be received no later than 28 days after your course. Full details should be provided. No claim or complaint will be entertained unless you follow this procedure. All complaints that are received are thoroughly investigated and customers are kept informed. We aim to settle all complaints amicably.
For your safety and convenience we strongly recommend that clients take out holiday insurance with cover for cancellation or curtailment and personal injury.
We reserve the right to update these terms from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms.